This Privacy Policy describes how Prakalp Sutra ("we," "us," or "our"), a data fiduciary, collects, uses, and discloses your personal data when you use our website and services. It informs you of your rights as a data principal and explains how the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws protect you.
By using our Service, you, as the data principal, consent to the collection and use of your personal data in accordance with this Privacy Policy.
1. Information We Collect
We collect several types of personal data for various purposes to provide and improve our Service to you.
Personal Data:
While using our Service, we may ask you to provide us with certain personal data that can be used to contact or identify you. This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, Postal code, City
- Usage Data
Usage Data:
Usage Data is collected automatically when you use the Service. This may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
2. How We Use Your Information
We may use your personal data for the following purposes:
- To provide and maintain our Service: including monitoring the usage of our Service.
- To manage your account: to manage your registration as a user of the Service. The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable.
- For marketing purposes: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
- To manage your requests: To attend to and manage your requests to us.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.
3. Data Security
The security of your personal data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We will take reasonable security safeguards to prevent personal data from a data breach.
4. Your Rights as a Data Principal
Under the DPDP Act, you, as the data principal, have certain rights regarding your personal data, including the right to:
- Right to Access Information: Request access to your personal data.
- Right to Correction and Erasure: Request the correction or erasure of your personal data.
- Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.
- Right to Grievance Redressal: A right to have your grievances addressed by us.
5. Cross-Border Data Transfers
Your information, including personal data, may be processed and maintained on computers located outside of India where the data protection laws may differ from those in India. We will only transfer your personal data to another country after ensuring that the recipient country provides a level of protection for personal data that is comparable to India. By submitting your personal data, you consent to this transfer, processing, and storage.
6. Third-Party Services
Our Service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
7. Cookies
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
9. Contact Us and Grievance Redressal
If you have any questions about this Privacy Policy or wish to exercise your rights as a data principal, you can contact our Grievance Officer:
Grievance Officer Name: Jayant Singh
Grievance Officer Email: jayant.singh@tenderhealth.in
Address: 8th Floor, Malhotra Chambers, BSD Marg, off Govandi Station Road, Deonar, Govandi East, Mumbai, Maharashtra 400088
